We like to make it personal

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01

Crafted by hand

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02

Passionate for real

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03

We promote integrity

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Explore our services

Branding

Interior design

Architecture

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註冊及個人訊息管理

購買與支付

售後服務

訂單及物流

退貨政策

退貨政策

一、台灣境內交易

(一)七天鑑賞期

台灣境內交易,消費者享有收到商品後隔日起算七天內無條件退換貨的服務,商品退回運費由Angemara負擔。惟請保持商品包裝完整寄回,經我們確認無誤後,即可申請退款。

(二)客製化商品

客製化商品,依「通訊交易解除權合理例外情事適用準則」, Angemara有權不接受退換貨,請與我們透過Line、Facebook、email等通訊方事先行聯繫,釐清相關問題及退貨原因。Angemara同意並保證依照中華民國民法、消費者保護法及其他相關法令或販售協議, 提供瑕疵擔保、換貨、保固維修等售後服務給您。

二、台灣以外地區或跨境交易

(一)運費

台灣以外地區或跨境交易,Angemara僅接受產品與訂單不符的商品(包含但不限於商品規格、樣式、數量等不符)、商品有缺陷瑕疵 (包含但不限於品質瑕疵、運送過程毀損等)退貨,商品寄出及退回運費將由消費者自行負擔。

(二)客製化商品

客製化商品, Angemara有權不接受退換貨,請與我們透過Line、Facebook、email等通訊方事先行聯繫,釐清相關問題及退貨原因。

(三)關稅

跨境交易商品通關時,如遇收件地區海關收取稅金,相關稅金與費用應由收件方負擔。

其他

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

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Which payment methods are accepted in the Online Shop?

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How long will delivery take?

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How secure is shopping in the Online Shop? Is my data protected?

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What exactly happens after ordering?

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Do I receive an invoice for my order?

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退貨須知

Please read our FAQ before sending us a message.

退貨政策

一、台灣境內交易

(一)七天鑑賞期

我們提供收到商品後隔日起算七天內無條件退換貨的服務,且商品退回運費由我們承擔。但請保持商品包裝完整寄回,待我們確認無誤後,即可申請退款。

(二)客製化商品

我們同意並保證依照中華民國民法、消費者保護法及其他相關法令或販售協議, 提供瑕疵擔保、換貨、保固維修等售後服務予消費者。為如為個人客製化商品, 除有所瑕疵,依據行政院公布「通訊交易解除權合理例外情事適用準則」,我們不接受退換貨。

二、台灣以外地區或跨境交易

(一)運費

除依消費者要求所為之客製化商品、個人衛生用品已拆封者等,消費者在購買後享有收到商品後隔日起算七日內請求解約退貨,商品寄出及退回運費將由消費者自行負擔。

當商品有以下情況時,商品退回運費由設計師負擔:

  • 與訂單不符的商品(包含但不限於商品規格、樣式、數量等不符)
  • 商品有缺陷瑕疵 (包含但不限於品質瑕疵、運送過程毀損等)
  • 商品與商品頁說明不符(包含但不限於商品用途、商品功能等)

其他非上述所列情況,商品寄出及退回運費將由消費者自行負擔。

(二)消費者權益保障

如設計師所屬國家對於消費者權益保障高於本 Pinkoi 退款政策之規定者,當設計師與消費者所屬國家相同,設計師應就其所屬國家消費者,提供該較高之消費者權益保障。

(三)關稅

跨境交易商品通關時,如遇收件地區海關收取稅金,相關稅金與費用應由收件方負擔。

三、國際轉運服務退貨退款問題請參考:🔗

四、其他

Which payment methods are accepted in the Online Shop?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean id convallis tellus. Nulla aliquam in mi et convallis. Pellentesque rutrum feugiat ante ut imperdiet. Vivamus et dolor nec nisl consectetur vulputate id non ante.

How long will delivery take?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean id convallis tellus. Nulla aliquam in mi et convallis. Pellentesque rutrum feugiat ante ut imperdiet. Vivamus et dolor nec nisl consectetur vulputate id non ante.

How secure is shopping in the Online Shop? Is my data protected?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean id convallis tellus. Nulla aliquam in mi et convallis. Pellentesque rutrum feugiat ante ut imperdiet. Vivamus et dolor nec nisl consectetur vulputate id non ante.

What exactly happens after ordering?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean id convallis tellus. Nulla aliquam in mi et convallis. Pellentesque rutrum feugiat ante ut imperdiet. Vivamus et dolor nec nisl consectetur vulputate id non ante.

Do I receive an invoice for my order?

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Aenean id convallis tellus. Nulla aliquam in mi et convallis. Pellentesque rutrum feugiat ante ut imperdiet. Vivamus et dolor nec nisl consectetur vulputate id non ante.

Send us an email

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